Service & Refund Policy

General

The African Fisherman Terms of Use

Web Support

Write in if you have any technical questions or queries. We'd also love to know what you think of our new website and our new digital magazines. Email us on fishunt@zol.co.zw or fill in the form below:

Our websites are built by infinit E media. All websites built by Web & Cloud Solutions are created with advanced HTML5 technology. Our websites are therefore compatible with Internet Explorer (version 9 and above), Firefox, Chrome and Safari.

The new advanced HTML5 technology entails new capabilities and solutions for sites as well as comprehensive support for mobile devices. However, HTML5 is still a relatively new technology and is not yet fully supported by all browsers. These browsers will catch up with this technology, but to make sure things run smoothly, please make sure to update all your browsers to the most recent versions. You can easily check how well your current browser supports HTML5 here.

To download the latest Google Chrome browser please click here
To download the latest Firefox browser please click here
To download the latest Safari browser (for Mac) please click here
To download the latest Internet Explorer browser please click here

Important Note:
Microsoft does not support IE9 on Windows XP. If you're using Windows XP, we suggest you use another browser. We hope Microsoft will provide a solution for supporting HTML5 in the Windows XP Operating System soon.
You can see Microsoft's answer from their support here as well as a more in-depth explanation from their support forums here.

Copyright of all material is expressly reserved and nothing may be reproduced in part or whole without the express permission of the publishers. While every care is taken to ensure the accuracy of editorial content the publishers do not accept responsibility for omissions, errors or their consequences. Views expressed in this magazine are not necessarily those of the publishers, their distributors or representatives, the editor or the represented body.

The editor welcomes contributions submitted for publication in The African Fisherman. All work submitted is considered to be done so on a voluntary basis without expectation of financial compensation. Contributors maintain ownership of their work and may publish it elsewhere. By submitting material for publication, authorisation is given to edit for content, clarity or brevity. Although all possible care is taken with material submitted, the editor cannot take responsibility for lost articles and photographs. The African Fisherman reserves the right to all material used, and the right to re publish such material at their discretion. The publishers reserve the right to deny the publication of any work for any reason.

The African Fisherman is published by Mag-Set Publications (Pvt) Ltd in association with African Sporting Publications, as a service to the community, and is committed to the preservation of the environment and its angling resources. We support junior angling and a policy of selective harvest of all species, and catch and release of certain species, and the fostering of goodwill among all beneficiaries of these resources.

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. If for any reason you are unhappy with your purchase, you can return it to us in its original condition, in its original packaging, within 30 days of the date you received the item, and we will issue a full refund for the price you paid for the item. Please mail it to the address below:

African Sporting Publications
P.O. Box 10447,
Aston Manor 1630,
Johannesburg,
South Africa

For security we suggest you use a recorded delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error.

Note: In the event of African Sporting Publications sending you a replacement for a damaged, defective or incorrect item, you must return the original item to African Sporting Publications within 30 days of our email confirming the issue of the replacement item. Ownership of the original item reverts to African Sporting Publications. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 days period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order, as compensation for our loss.
When you send your item back to us, we’ll process the returned item then notify you via email of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.
If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we’ll reimburse your costs in returning it to us.
If there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

This returns policy does not affect your statutory rights.

A pleasant shopping experience with African Sporting Publications is very important to us. Our customer service is exemplary. If you have any further questions regarding our Refund Policy, please email us at fishunt@zol.co.zw.

We are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognize the importance of keeping that information secure and letting you know what we will do with it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is African Sporting Publications of P.O. Box 10447, Aston Manor 1630, South Africa (Registration Number 4370223598).
This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.

Information we may collect from you
We may collect and process the following data about you:
• Information that you provide by filling in forms on our site www.africanfishermanonline.com. This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our site.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP Addresses & Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Location of your Personal Data
The data that we collect from you may be transferred to, and stored at our head offices. Our staff at our head offices may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses Made of the Information
We use information held about you in the following ways:
• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.

Disclosure of your Information
We may disclose your personal information to third parties:
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to Information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of $50.00 to meet our costs in providing you with details of the information we hold about you.

Changes to our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and it is your obligation to review this policy regularly to ensure you are informed of any necessary changes.

Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to fishunt@zol.co.zw.

Subscription Delivery will start with the current issue, unless if another issue is requested by the subscriber, following receipt of payment.
Subscribers and buyers will receive their first issue between 10 days and 14 days for customers within Africa, and likely to be longer for overseas residents depending on where they live.
Subscribers may check the status of their order by emailing fishunt@zol.co.zw.
If you experience delivery delays or other difficulties, or if you would like to change your address or other delivery information, please send us an email at fishunt@zol.co.zw

Currency of the transaction

Your card will be charged in (US$) United States Dollars.

Delivery Policy

The African Fisherman magazine, published six times a year, is intended to portray Fresh Water fishing, from the many inland waterways to major rivers such as the Congo, Zambezi, Cunene as well as the great lakes of Africa from Nassa in the north to Tanganyika in the east, as well as Lake Kariba and Cahora Bassa. Due to our significant regional readership, editorial coverage of saltwater and coastal destinations (Mozambique, South Africa, Botswana, Namibia, Angola and the East Coast) are included on a regular basis. Fish species are similar throughout the Southern Africa region, and much of the content is applicable to anglers anywhere in Africa, while exciting species like the tigerfish, and mighty vundu (reaching well over 100 pounds), are a natural focus. There is much cross border movement by anglers in the region, as well as an increase in visitors from off the continent, necessitating detailed information on destinations, accommodation and other tourism based facilities geared toward the angler. This magazine travels with them and is structured to offer a “shop window” to adventure angling in southern Africa. In addition to our regional readership we enjoy the support of hard copy readers in more than 30 countries around the world.

Mission Statement

• P U B L I S H E D B Y F I S H E R M E N F O R F I S H E R M E N •

Since 1988